Refund policy
Not in love with your item? Oh no, that’s a pity :(
Before you return your item(s), please read our return policy below:
♡ What Can Be Returned?
We only accept returns on clothing, shoes, and bags from our regular collections.
Returns are NOT accepted on:
ʚɞ Sample sale items
ʚɞ Jewelry & hair accessories (for hygiene reasons)
ʚɞ Intimate wear
🚫 Returning any of these items will result in your refund being refused.
♡ Return Period
ʚɞ You must request a return within 14 days of receiving your order.
ʚɞ After your request is approved, items must be shipped back within 7 days.
♡ Return Conditions
To be eligible for a return:
ʚɞ Items must be unworn, unwashed, and in original condition as received - please, no lotion, body oil or makeup stains!
ʚɞ All tags and labels must still be attached
ʚɞ Items must be returned in their original packaging
❗ We reserve the right to refuse any items sent back to us that do not follow these guidelines. Please be considerate when returning your items
♡ Return Shipping
ʚɞ Return shipping is at the customer’s expense
ʚɞ Please use a trackable shipping method
ʚɞ We are not responsible for lost, stolen, or damaged return parcels
ʚɞ We are not liable for customs duties or taxes on returns
🌍 Returns from Outside the EU (International Orders)
If you're returning from outside the European Union, please clearly label your parcel as:
“RETURN - NO COMMERCIAL VALUE”
This is essential to avoid customs or import duties on returned items.
⚠️ Any return that results in extra import fees will be refused or deducted from your refund.
♡ How to Request a Return
1. Log in to your customer account here:
👉🏼 Your Account
Didn’t make an account when ordering? No worries! Just sign up using the same email you used to place the order. Your past orders will automatically appear.
2. Click the order you want to return and choose “Request Return”
3. Select the item(s) and reason for return
4. Once approved, you’ll receive an email with further instructions.
❗Returns sent without prior approval will not be accepted.
❗Return labels are not provided by us. Please purchase your own tracked shipping label and keep your proof of shipment.
💸 Refunds
ʚɞ Once we receive and inspect your return, we’ll approve or reject it based on its condition.
ʚɞ Approved returns will be refunded to the original payment method, excluding the original shipping fees.
ʚɞ Refunds are processed within 14 business days after we receive your return.
ʚɞ Please allow up to one week for return handling and up to 14 days for the refund to appear, depending on your bank/payment provider.
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♡ Need Help?
For any questions regarding returns, feel free to contact us at info@delightfulbymylotte.com
We aim to respond to all emails within 24–48 hours (Monday to Saturday).